Terms & Conditions

Broomz & Mopz Cleaning Services Singapore

By requesting a quotation, confirming a booking, or engaging Broomz & Mopz for cleaning services, the customer agrees to the following Terms & Conditions.

1. Quotations & Pricing

All quotations are based on the information provided by the customer, including property type, size, condition and requested cleaning scope.

Prices may be revised if the actual condition or cleaning requirements differ significantly from the information provided before the booking.

Any additional work outside the agreed scope may be subject to additional charges. We will inform the customer where reasonably possible before carrying out chargeable additional work.

2. Booking Confirmation

A booking is considered confirmed once Broomz & Mopz has accepted the requested date and time and provided confirmation to the customer.

Availability is subject to scheduling and manpower.

3. Payment

Payment must be made according to the payment terms stated in the quotation or booking confirmation.

Any additional services requested during the cleaning may be charged separately.

4. Cancellation & Rescheduling

Customers should inform us as early as possible if they need to cancel or reschedule their appointment.

Late cancellations or last-minute changes may be subject to a cancellation or rescheduling fee where this has been communicated as part of the booking terms.

5. Access to the Property

Customers are responsible for ensuring that our cleaning team can access the property at the agreed time.

Delays caused by access issues, security clearance, condominium registration, unavailable keys or other circumstances outside our control may reduce the available cleaning time or result in additional charges.

6. Cleaning Scope

Our cleaners will perform the services agreed upon during booking.

Standard cleaning may include tasks such as:

Vacuuming and sweeping
Floor mopping
Dusting accessible surfaces
Wiping accessible surfaces
Kitchen surface cleaning
Bathroom cleaning
Bedroom and living-area cleaning
General tidying within the agreed scope

The exact cleaning scope may vary depending on the service booked.

7. Exclusions

Unless specifically agreed beforehand, our standard cleaning services do not include specialist or high-risk work such as exterior high-rise window cleaning, pest control, hazardous-material removal, mould remediation, specialist stain restoration, electrical work or other work requiring specialised equipment or certification.

Heavy furniture and appliances will generally not be moved unless agreed beforehand.

8. Customer Belongings

Customers should secure cash, jewellery, valuables, important documents, fragile items and other valuable belongings before cleaning begins.

Fragile or sensitive items should be identified to our team before work starts.

9. Existing Damage

Broomz & Mopz is not responsible for pre-existing damage, deterioration, loose fixtures, worn surfaces or defects that become apparent during normal cleaning.

Customers should inform us beforehand of particularly delicate surfaces, materials or items requiring special care.

10. Cleaning Results

We aim to provide a thorough and professional cleaning service. However, some stains, marks, discolouration, mould, mineral deposits, grease build-up or long-term deterioration may not be completely removable through standard cleaning.

Cleaning does not guarantee restoration of surfaces or items to their original condition.

11. Additional Time or Work

If the property requires substantially more cleaning than originally described, we may recommend additional cleaning time or services.

Any additional charges will be communicated to the customer before proceeding where reasonably practicable.

12. Delays

Arrival times may occasionally be affected by traffic, weather, previous appointments, building access or other circumstances outside our reasonable control.

We will make reasonable efforts to inform customers of significant delays.

13. Damage or Service Concerns

Any concerns regarding the cleaning service or alleged damage should be reported to Broomz & Mopz as soon as reasonably possible after the service.

Where appropriate, we may request photographs or other information so that the matter can be reviewed.

14. Right to Refuse or Stop Work

Broomz & Mopz reserves the right to refuse or stop work where conditions are unsafe, hazardous, abusive, significantly different from what was disclosed during booking, or otherwise unsuitable for our cleaning team.

15. Changes to These Terms

Broomz & Mopz may update these Terms & Conditions from time to time.

The latest version published on our website will apply to future bookings.

16. Contact Us

For questions regarding a booking or these Terms & Conditions, please contact Broomz & Mopz through the contact details provided on our website.