1. Information We May Collect

When you contact or engage Broomz & Mopz, we may collect information such as:

• Your name

• Mobile number

• Email address

• Property type and general location

• Cleaning requirements

• Preferred cleaning date and time

• Photographs or videos voluntarily provided for quotation purposes

• Messages and enquiry details

• Information necessary to prepare a quotation or provide the requested service

 

Please only provide information that is relevant to your cleaning enquiry or booking.

 

2. How We Use Your Information

Information provided to Broomz & Mopz may be used to:

• Respond to enquiries

• Prepare cleaning quotations

• Arrange and confirm bookings

• Communicate regarding your cleaning appointment

• Coordinate our cleaners and services

• Provide customer support

• Process or maintain business records relating to services provided

• Improve our website and services

• Comply with applicable legal or regulatory requirements

 

We aim to collect only information reasonably necessary for our business and service purposes.

 

3. Photos & Videos Sent for Quotations

Customers may choose to send photographs or videos of their property to help Broomz & Mopz understand the cleaning scope and provide a more appropriate quotation. Such images should only show areas relevant to the requested cleaning service.

 

We encourage customers to avoid including identification documents, financial information or other sensitive personal information in photographs or videos.

4. WhatsApp & Other Communication Channels

If you contact Broomz & Mopz through WhatsApp, telephone, email, website forms or other communication platforms, information you provide may also be processed through the relevant service provider.

​

The privacy practices of those external platforms are governed by their respective privacy policies.

5. Website Forms

When you submit an enquiry or quotation request through our website, the information entered into the form may be stored and processed through our website platform and related service providers.

​

This allows Broomz & Mopz to receive and respond to your enquiry.

 

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

​

These technologies may collect information such as browser type, device information, pages visited and general website usage information.

​

Where applicable, third-party analytics or website services may also use cookies according to their own privacy policies.

 

7. Sharing of Personal Information

Broomz & Mopz does not sell customers' personal information.

​

Information may, where reasonably necessary, be shared with service providers, cleaners, contractors or technology platforms involved in operating our business or fulfilling a customer's requested service.

​

Information may also be disclosed where required or permitted by applicable law.

 

8. Protection of Information

Broomz & Mopz takes reasonable steps to protect personal information under our control against unauthorised access, collection, use, disclosure, copying, modification or similar risks.

​

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

 

9. Retention of Information

Personal information may be retained for as long as reasonably necessary to:

• Complete requested services

• Maintain appropriate business and transaction records

• Handle customer enquiries or disputes

• Meet legal, accounting or regulatory requirements

 

Information that is no longer required may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

 

10. Access, Correction & Privacy Enquiries

If you would like to make an enquiry regarding personal information you have provided to Broomz & Mopz, or request access to or correction of applicable personal information, you may contact us using the contact details provided on our website.

​

We may need to verify your identity before processing certain requests.

 

11. Singapore Personal Data Protection

Broomz & Mopz aims to handle personal data in accordance with applicable requirements under Singapore's Personal Data Protection Act 2012 (PDPA).

​

Nothing in this Privacy Policy is intended to limit any rights or obligations that apply under Singapore law.

 

12. Third-Party Websites & Services

Our website may contain links to external websites or services.

​

Broomz & Mopz is not responsible for the privacy practices, security or content of third-party websites or platforms. Customers should review the privacy policies of those services where appropriate.

 

13. Changes to This Privacy Policy

Broomz & Mopz may update this Privacy Policy periodically to reflect changes to our services, website practices, technology or applicable requirements.

​

The latest version published on our website will apply.

Last Updated: August 2026